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Q&A - Question and Answer Page for Online Registration

This page is intended to help answer the questions that you may have while using online registration through the Infinite Campus Registration Portal.

Is the registration process available in Spanish? ¿El proceso de registro está disponible en español?

The language may be selected on the login screen. If needed, logout and use the link below. El idioma puede seleccionarse en la pantalla de inicio de sesión. Si es necesario, cierre sesión y use el enlace de arriba.

Within Infinite Campus, where do I find the registration portal?

For quickest processing and best results, please select the three horizontal lines in the top left corner of the page and then find “More” and then and select the Online Registration (OLR) link.




Why is the portal now asking me for an email and password?

If you haven’t set a security email, then you will see this screen the next time you login:

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The security email is required for use with the self-service password reset. Please enter the email address that you would like to use if you forget your username or password. Enter your current password. This does not change your password. If you need help resetting a password, you can also visit our Portal Support page.

I do not have an Infinite Campus account. How do I register?

If you are registering a student that attended with us last year, please try to log into the Infinite Campus Parent Portal. For assistance, please utilize the Infinite Campus Parent Portal help page. If you do not have an account, please complete this form.

For transfer students or new families not previously attending District 26, District 62, District 63, District 64 or District 79, please register using your email address. By registering utilizing this process, you will receive an Infinite Campus Parent Portal account after your registration request has been approved and posted to our system which typically takes 48 hours to process these requests. Please follow the instructions here. Once you have gained access utilizing this method, in order to re-enter the system please know that all the fields must match: name, birth date, email and application number. If you are unable to re-enter, try closing the browser windows for online registration and follow the link again. The page becomes locked when left open too long and wont let you back in even if the information is correct.

I started registration and I can’t get back into my online registration information. What should I do?

You should be able to return to the main screen and follow the directions (above) to gain access to the registration portal.

I have submitted the form and need to make changes, how do I do that?

Please contact the school Student Services office to request that your form is returned to you for changes or for further assistance.

Maine East Student Services:
Lisa Tortorello
[email protected]

Louise DeBoor
[email protected] 

Michael Wartick


Maine West Student Services:
Anne Sheetz
[email protected]

Barbara Perkins
[email protected]


What can I do to finish online registration because I continue to get error messages that keep me from completing the process?

If there are error messages that are covering the questions or blocking part of the form, click on the error message (red pop-ups) and they will disappear and allow you to see the form underneath.

Fill out the form completely or correct any errors to avoid seeing the error pop-up message again.

Why is the address split into different fields and what do the mean?

The Infinite Campus Registration Portal uses standardized addresses that help us improve the accuracy of mailings and ensure residency status of students.

As you start to enter an address, if you see your address, please select it from the list, otherwise continue to fill out the form for a new address that is not already in our system

If you are unsure about the fields, please know as you fill in the address it will appear below the form so you can verify the format is correct.

You may also want to use the USPS address lookup service to verify your address 

Using the following address as an example (1177 South Dee Road, Apartment 1, Park Ridge, IL 60068), here is an explanation of the terms.


Street number. In our example that would be 1177


Direction of the street number. In our example it is “South” so we would select “S” from the drop down


Name of the street without directions or tag. In our example it is “Dee”.


This is the portion after the street name, usually “Road”, “Lane”, “Way” etc. In our example tag is “Road” so we would select “Rd” from the drop down.


This could the name of the unit, apartment number or letter or even a designation like “Upstairs”/ “Downstairs” if a single address that has multiple mail boxes. In our example, we would enter “1.”

When I print my receipt, it is cutoff. How do I fix that?

If the top or bottom is cutoff when printing the receipt to paper, try using “fit to page” or “Shrink to page” option in the print dialog.

On Chrome web browser, this setting is under the “More settings” section.

I am getting an error message that indicates “Online Registration is currently closed.” Why would I get that error?

The most common reason is when someone has already completed and submitted a registration. If you are receiving that message and have not submitted registration, please contact the Student Services department at your school (contact information is above).

The second most common reason is when you try to access registration from a Student Portal account. Online registration can only be accessed from a Parent Portal account. Please try to access Online Registration using a parent/guardian account. If you continue to experience issues, please contact the Student Services department at your school (contact information is above).

My question is not answered above. Who should I contact?

For assistance related to online registration, please refer to the online registration website at: